shipping information
We aim to produce most products in small batches, however some products are handmade to order, therefore lead times may vary. Bespoke order lead times will be discussed on consultation.
United Kingdom Free delivery
We offer FREE delivery to the UK on all orders above £50.
All goods are sent via Royal Mail Signed for post. Please allow 7 working days from purchasing to despatch, due to the handmade nature of the products. Signature will be required upon delivery.
FREE Local Pickup from HP10 9QN
Your order confirmation will be required for pickup. Pickup availability can be arranged via email or text, please provide your phone number when ordering.
Updated shipping timelines
Due to the current COVID19 pandemic please allow 5-10 working days (Monday - Friday) for your order to process ready for dispatch. During busy periods such as new product launches and Christmas period, please allow up to 7-10 working days (Monday - Friday) for your order to dispatch.
Please note: There are severe delays across the Royal Mail network both in the UK as well as Internationally. Therefore after your order depatches, please expect delays of up to 10 working days for the UK and up to 42 working days (6 weeks) and in some cases a lot longer for international deliveries. The times are extremely varied and completely out of our control. Please take this into consideration before placing your order.
International delivery
International orders are shipped using a standard airmail service so please allow 10-15 working days for delivery and please note that you are responsible for any import duties that may be applied in your country.
Any parcels returned to us due to customs charges being higher than expected; we reserve the right to deduct all costs incurred.
placing an order
All Orders are subject to acceptance by Us and are subject to availability.
After placing an Order, You will receive an email from Us acknowledging that We have received Your Order.
Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by sending You an email that confirms that the Product has been despatched (the “Despatch Notice”). The Contract between Us will only be formed when We send You the Despatch Notice.
By ordering any item on the Knitluxe Studio website or by email you agree to the terms and conditions.
returns
To return an item, please contact us by emailing info@knitluxestudio.co.uk
We hope you will be entirely satisfied by your Knitluxe Studio knitwear, but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first. Please note that your statutory rights are not affected.
Your refund will be made by Paypal, or in the same method used for the purchase.
Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it.
The item must still have all labels attached and be in the same condition it was sent to you, so we can re-sell it.
Once we have received the item and checked that it is in a re-saleable condition, we will refund or exchange the item.
We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. We are not responsible for any charges that may occur from Paypal or your bank when receiving payments.
You will be billed for postage of any exchange items, before the item is sent.
Customers are more than welcome to consult with us about the collection before placing an order.
If a piece is bought as a gift, Knitluxe Studio may accept an exchange for another piece from the collection, however this will be decided on a case by case basis and is not guaranteed.